Disparate development processes inspire lackluster customer experiences
Your customers expect connected, consistent experiences across all modalities — from native mobile apps, to web portals, to conversational apps, and beyond. And digitalization makes it possible to deliver the best experiences possible, no matter where your customers are.
But enterprises with complex traditional development practices and limited resources face fundamental obstacles that impact quality and speed of delivery throughout the app development lifecycle.
Take control of the customer experience with low-code development
Low-code is a software development approach used to build, deploy, and manage high-impact, customer-focused apps that provide consistent experiences across all channels and devices.
Create customer portals and interfaces, IoT-connected apps, responsive web experiences, native mobile apps, or the next great customer solution of the future. Low-code platforms feature development tools that empower both technical and non-technical teams to collaborate in the rapid development of multiexperience apps that enhance every customer experience.
Digitalize with the Mendix
The Mendix Platform features the no-code and low-code tools enterprises need to deliver consistent, future-proof customer touchpoints across web, mobile, wearable, conversational, and immersive experiences.
Customer success stories
Customer-Facing Apps: Examples, Benefits & Development ChallengesDiscover the benefits of customer-facing apps, the unique development challenges, and examples of successful use cases.
Why Building the Best Customer Experience Means the Right Multi-experienceBuilding exceptional customer experiences starts with choosing a multiexperience development platform that fits your business.
Hyper-Personalization vs. PersonalizationYour customers want to be seen and heard, which is why you have to up your personalization game. Read why hyper-personalization is the next step in customer experience.
[Video] How to Build a Customer-Centric Product Roadmap: Tips from a CTOBecoming a customer-first business starts with a product roadmap. Here's how to build a customer-centric product roadmap, with tips in a video from our CTO.
Research Shows How Employee Experience Impacts Customer ExperienceLearn why modernizing your internal applications increases employee satisfaction and reduces customer churn.
Better Customer Engagement: The Power of Timing and FeedbackFor better customer engagement, provide users with a way to give feedback exactly when they’re looking to give it.
Frequently Asked Questions
What are digital customer experiences?
Digital customer experiences include all digital avenues — websites, mobile apps, self-service portals, etc. — a customer or prospect uses to engage with a brand. Internal back-office processes contribute to digital customer experiences as well.
How does digitalization improve customer experiences?
Digitalization helps brands provide the tailored experiences that modern-day consumers expect, which increases customer loyalty and engagement.
Seventy-three percent of consumers say a good experience is key to influencing their brand loyalties. And thanks to laptops, smartphones, voice assistants, and a plethora of other devices, almost all customer experiences start digitally. Through digitalization, businesses can compete and succeed by creating purpose-built mobile apps, portals, interfaces, and other customer-facing tools.
What kinds of customer experiences can I build with Mendix for web and mobile?
Mendix enables organizations to quickly bring custom applications to wherever your customer is. With our low-code approach, we provide a single technology stack which our customers use to serve their markets in the form of portals, mobile applications, and wearables. Having one single tech stack means you can have one developer do more of a variety of experiences, instead of needing experts for all fields.
What kinds of customer experiences can I build with Mendix beyond web and mobile?
Mendix brings abstraction and automation to all parts of application development. With Mendix you can build applications across a range of multi-experience use cases: AR, VR, ChatBots, Voice Assistants, Wearables, IoT.
How can I get my development team up to speed on Mendix?
With Mendix, you can have your development team trained and building value-creating apps in no time. We have a library of training content available at Mendix Academy. We also have a proven start-structure-scale methodology to help you guide Mendix into your organization. Or kick-start your development with an expert team of one of our renowned partners.
Can Mendix mobile apps be deployed to app stores?
Yes, you can build native mobile apps for both the Apple and Android app stores.
Can Mendix work offline for when customers have a spotty cell/wifi connection?
Yes, with Mendix, both our native mobile apps and browser-based progressive web apps can work offline and sync data once connection has been restored.
Considering there will be both professional and citizen developers building apps with Mendix, how do you ensure design consistency across applications?
We enable a low-code approach to application design and experience. Using our Atlas Framework, you can kick-start development with a rich library of components such as pages, widgets, and snippets. Everything is fully customizable in your own company’s design system, enabling you to manage consistency over a multitude of applications.
What mobile frameworks does Mendix use?
Mendix leverages React-based frameworks to enable customers to deliver responsive web, PWA, and native mobile apps for iOS and Android.
Am I able to reuse logic between web, PWA, and native mobile apps?
Yes. With Mendix, your use case can utilize all three interfaces from a single project. If you need multiple UIs for your use case, you can reuse your domain model, application data, off-line syncing routines, server-side logic and client-side logic. You don’t have to start over from scratch.
I need help with the apps my employees use when interacting with customers. Can Mendix help?
Improving the employee experience of your internal applications is just as important as improving the applications you provide to your customers. With Mendix, you can deliver applications that streamline inefficient processes and aggregate disparate information, enabling your employees to better engage with customers.
What is an example of digital customer experience?
Digital customer experiences are all about getting the right data to the right person at the right moment. You can delight your users by using the latest technologies and becoming a customer-centric organization. This could be by creating an easy-to-use customer portal, an application that works with IoT turnstiles, or a market-defining mobile banking app.